FAQ

If you have questions about shopping, joining, or anything else, please take a look below! If your question isn’t answered here, please email us at info@valleycoop.org!

About Valley Co-op

Do I have to be a member to shop at Valley Co-op?

Only members can shop at Valley Co-op buying club, but it’s easy to become a member!

Are your suppliers REALLY local?

Many of them, yes! Many of our produce, meat, and dairy suppliers come from the tristate area! Please check out our current supplier list to find out where our deliveries are coming from.

Where are you located?

Our pickup location is the Historic City Farmer’s Market in Hagerstown, at 25 W Church Street (map).  Our buying club operates at the back of the building. Enter through the back (Market Pl.) on any pickup day other than Saturday. For an aerial map and parking directions, see this post.

When are you open?

On May 7 our pickup hours will expand to Saturdays 9 am – 12 pm.

Our current buying club hours are:

Mon-Weds: CLOSED
Thu: 3 pm – 8 pm
Fri:  3 pm – 6 pm
Sat-Sun: CLOSED

Where can I find out what the co-op sells?

You can find a complete online ordering inventory list here (PDF), with a great variety of meats, dairy, coffee, cosmetic products and others.

How much does a membership cost?

A yearly membership costs only $35 for an entire household.

Why should I become a member or your co-op?

We are a member-owned and member-operated business. There are many reasons to join including the ability to shop from hundreds of more products online, support local farmers and suppliers, and having a say in what we carry and how we operate. Please check out our member benefits to learn more.

About Shopping

I am a member. How do I order online?

Our online order cycles open every Saturday at 6pm and close on Monday at 10pm. During this time, you can log into our online VCShop, peruse our many options, and add items to your cart. Check out our How To Order page. Be sure to watch the video that explains how to use the online ordering system.

Now that I have ordered, how do I pick-up my order?

Orders are processed after the cycle closes at 10 pm on Monday. Your order will be delivered to the store before 2 pm on the following Thursday. You may pick up your order between 3 and 8 pm on Thursday or 3-8 pm on Friday.

Do you provide shopping bags?

No, we do not. We encourage all shoppers to bring your reusable bags with you. You will get no funny looks from us! We know you are doing your part to eliminate waste and we thank you.

Should I toss or recycle the glass milk bottles?

PLEASE, DO NOT throw away or recycle Trickling Springs milk bottles! Trickling Springs picks these bottles up, washes them and reuses them. This is why you pay a $2 bottle deposit when you purchase the milk, so please bring the bottle back to the store for your $2 refund. There are milk crates right inside the Co-op’s door, so drop your bottles in the crates, mark your return amount in the notebook by the register and carry on as normal. Be sure to remember to tell the cashier of your returns so he/she can refund your deposit.

What about egg cartons?

Please bring them in and the suppliers will reuse them.